Troubleshooting

Plugin Not Appearing

DaVinci Resolve

1. Close Resolve completely
2. Run the installer again
3. Open Resolve
4. Look in Effects Library > OpenFX > EZSCAPE > Cucolori

After Effects

1. Close After Effects before running the installer
2. Look in Effect > EZSCAPE > Cucolori
3. If missing, check that the plugin is in the correct directory:
   • Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\Cucolori\
   • macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/Cucolori/

Final Cut Pro

1. Close Final Cut Pro before running the installer
2. Look in Effects browser (Command-5) > Video > EZSCAPE > Cucolori
3. If missing, check that the plugin is at /Library/Plug-Ins/FxPlug/Cucolori.fxplug

Performance

Plugin is slow or dropping frames

• Performance depends on your GPU, resolution, and which layers are enabled.
• Disable the layer you're not using. Each active layer adds to render time.
• The gobo layer is more demanding than the frame layer due to the 4K texture sampling.
• Make sure your GPU drivers are up to date.

Preview looks different from render

• Some hosts render at reduced resolution during playback. The final render will match what you see at full quality.

Why does After Effects feel sluggish?

If controls respond slowly or previews stutter in After Effects 2026, try turning off compressed cache frames.

Windows: Open Edit > Preferences > Disk.

macOS: Open After Effects > Settings > Disk.

Under Disk Cache, uncheck Enable Compressed Frames (Lossless), then click OK. Leave Enable Disk Cache and Enable Preview from Disk Cache unchanged.

Compare responsiveness in the same composition. Results depend on the project and system. Uncompressed frames use more disk space without reducing preview quality. You can re-enable compression if it does not help.

See Adobe's setting guide. Adobe also documents a compressed-cache crash workaround for After Effects 26.0 and 26.2.

Presets

My saved looks disappeared

• User presets are stored on your machine in a shared folder (%APPDATA%\Ezscape\Cucolori\presets\ on Windows, ~/Library/Application Support/Ezscape/Cucolori/presets/ on macOS). They persist across all projects.
• If you moved to a new machine or reinstalled your OS, your saved looks won't carry over automatically. Copy the presets folder to transfer them.

Preset looks different than expected

• Presets set all parameters. If you've modified settings after loading a preset, those changes override it.
• Use "None" to return to factory defaults before loading a preset.

License Issues

Watermark visible after activation

1. Click Refresh Status in the License section
2. Close and reopen the host application
3. If the issue persists, close the host app and reinstall

"Activation failed" error

• Verify your email and license key match your purchase confirmation
• Ensure you have an internet connection
• The same key works in every host (DaVinci Resolve, After Effects, and Final Cut Pro)

Still Stuck?

• Join the EZSCAPE Discord - we're active and responsive
• Email: [email protected]